Table of Contents
1. Terms of Service
These Terms of Service are a contract between you and Generous Chat (referred to in these Terms of Service as "website", "Generous Chat", "us", "we" or "our"), the provider of the Generous Chat website and the services accessible from the Generous Chat websites and domains (which are collectively referred to in these Terms of Service as "Generous Chat").
The Generous Chat websites and domains are chat.generous.chat, support.generous.chat, all subdomains of generous.chat, and all other websites and domains owned or operated by Generous Chat.
You are agreeing to be bound by these Terms of Service. If you do not agree to these Terms of Service, please do not use Generous Chat. In these Terms of Service, "you" refers both to you as an individual and to the entity you represent. If you violate any of these Terms of Service, we reserve the right to cancel your account or block access to your account without notice.
2. Your Account
2.1. Your account must be registered by a human. Accounts registered by "bots" or other automated methods are not permitted. Additionally, you must be 16 years of age or older.
2.2. You must provide a valid permanent email address, along with any other information required by Generous Chat during the registration process. One person or legal entity may not maintain more than one free account.
2.3. You are responsible for maintaining the security of your account and password. We will not be liable for any loss or damage from your failure to comply with this security obligation. Personally identifiable information submitted by you will be subject to our Privacy Policy.
2.4. You may not use the Generous Chat Service for any illegal or unauthorized purpose. You must not, in the use of the Generous Chat Service, violate any laws in your jurisdiction, including, among other things, by:
- Distributing any virus, time bomb, trap door, or other harmful or disruptive computer code, mechanism or program;
- Covering or obscuring any notice, legend, warning, or banner contained on Generous Chat;
- Interfering with or circumventing any security feature of Generous Chat Service;
- Infringing or violating the rights of any other party, including without limitation any intellectual property rights;
- Being obscene, offensive, pornographic, fraudulent, deceptive, defamatory, threatening, or abusive;
- Deliberately misleading anyone as to your identity, impersonating another, or falsely identifying the source of any information.
4. Payment and Refunds
A valid credit or debit card is required for buying Generous Chat and the Generous Chat Apps. The Generous Chat Software and the Generous Chat Apps are billed in advance in accordance with our pricing schedule. In order to treat everyone equally, no exceptions will be made.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you will be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) income taxes.
You agree to pay for any taxes that might be applicable to your use of Generous Chat. Refunds are available only under specific conditions as outlined below:
- 4.1. The Generous Chat software or apps have issues and/or do not work properly in your hosting/server/website.
- 4.2. Our support has verified the issue and has not been able to solve it within 72 hours after you provided access to your hosting/server/website.
- 4.3. The problems are related to Generous Chat software or apps, not your hosting/server configuration.
If you refuse to provide access credentials for troubleshooting, refunds will not be issued.
5. Violation of These Terms
We reserve the right to investigate and prosecute violations of any of these Terms of Service to the fullest extent of the law. We may involve and cooperate with law enforcement authorities in prosecuting Users who violate these Terms of Service.
You hereby agree that Generous Chat may, in the exercise of our sole discretion, remove or delete any data, accounts, or other content that violates these Terms or is otherwise objectionable. We may also suspend or terminate your account.
6. Slack App
The Slack app has no recurring costs but we reserve the right to terminate the service at any time if we deem it necessary. The main reason for stopping the service is the sending / receiving of too many messages. While we offer the Slack integration for free, our servers must process every message sent to make the integration works, and this have costs (we pay for it). In the case we decide to stop the service:
- 6.1. We will contact you prior to stop the service to notify you and discuss any solutions to the problem
- 6.2. We will provide you a technical guide to continue using the Slack app without using our servers or we will give you a full refund of the Slack app.
7. Messenger App
The Messenger app has no recurring costs but we reserve the right to terminate the service at any time if we deem it necessary. The main reason for stopping the service is the sending / receiving of too many messages. While we offer the Messenger integration for free, our servers must process every message sent to make the integration works, and this have costs (we pay for it). In the case we decide to stop the service:
- 7.1. We will contact you prior to stop the service to notify you and discuss any solutions to the problem
- 7.2. We will provide you a technical guide to continue using the Messenger app without using our servers or we will give you a full refund of the Messenger app.
8. Intellectual Property and Content Ownership
The contents of the Generous Chat software are copyrighted. Generous Chat, and the Generous Chat logos, are trademarks of Generous Chat and may not be used without our express written permission.
You cannot duplicate, copy, sell, share, distribute, or reuse any portion of the HTML/CSS/PHP/JS or visual design elements of the Generous Chat software, Generous Chat Apps (Slack, Dialogflow, Woocommerce, and all other apps and addons of Generous Chat), and this website without express written permission. You do not acquire any ownership rights by using the Generous Chat Service and the Generous Chat software.
You can use our logos and graphics of this website (https://generous.chat/) to promote (as affiliate or with any other marketing activity) the Generous Chat software and the Generous Chat Apps.
You are allowed to install and use the Generous Chat software only on one website/domain per license.
9. Termination by User
You have the right to terminate your subscription to Generous Chat under different conditions depending on whether your subscription was made on a monthly or annual basis.
- Monthly subscription: If the fees for the use of Generous Chat are paid on a monthly basis, the termination will become effective from the first day following the monthly period during which the termination was notified. For example, in the case of a subscription taken out on April 10 and termination notified on May 15, the termination will become effective on June 10.
- Annual subscription: If the fees for the use of Generous Chat are paid on an annual basis, the termination will become effective from the first day following the relevant annual period. For example, in the case of a subscription taken out on January 1, 2021, and termination notified on August 15, 2021, termination will become effective on January 1, 2022.
Access to Generous Chat and the License remains in effect until the effective date of termination. As the adherence to the Terms is made for a fixed period, on a monthly or annual basis, no refund of the fees for the use of Generous Chat, whether paid on an annual or monthly basis, shall be granted.
You are not entitled to invoke your own breach of the Terms, and in particular, the inaccuracy of one or more of your statements, to request early termination of the Generous Chat services.
You can terminate a subscription by clicking the "Cancel subscription" button in the "Membership" section of the Generous Chat account page (https://chat.generous.chat/account?tab=membership).
You can terminate the autorecharge of credits by unchecking the "Auto recharge" checkbox in the "Membership" section of the Generous Chat account page (https://chat.generous.chat/account?tab=membership).
10. Limited Liability
You acknowledge and expressly agree that you assume full responsibility for your use of Generous Chat.
While the security of Generous Chat is our priority, you acknowledge and expressly agree that any information you send or receive during your use of Generous Chat may not be secure and may be intercepted or acquired by unauthorized parties.
You acknowledge and expressly agree that your use of Generous Chat is at your sole risk and that the Generous Chat may prove to be defective or vulnerable, thus exposing your information systems to the risk of intrusion or corruption.
You agree to ensure the security of the systems, programs, and data, and you acknowledge that you are solely responsible for the configuration of your computer hardware, programs, and platforms used to access Generous Chat.
You acknowledge that you are solely responsible for the use of Generous Chat, including any statements or information communicated via the Generous Chat Software in breach of applicable laws or regulations. In particular, you agree not to:
- Use Generous Chat for any purpose other than for your own business.
- Use or attempt to use the Generous Chat Software in an offensive, abusive, or unlawful manner or purpose, in particular by publishing or using terms that may be offensive or inappropriate.
- Transmit or attempt to transmit copyrighted material without the prior express consent of the copyright owner.
- Use or attempt to use any automated program (including, but not limited to, a robot, spider, or other automated means or interface) to access the Generous Chat Software.
- Interfere or attempt to interfere with the proper functioning of the Generous Chat Software in a manner that could damage, disable, overload, or alter the Generous Chat Software, in particular hacking or attempting to circumvent any content filtering techniques.
- Infringe or attempt to infringe any patent, trademark, trade secret, or copyright held by Generous Chat.
- Introduce or attempt to introduce viruses, Trojan horses, or other malicious or technologically harmful hardware.
Finally, you understand and agree that neither Generous Chat nor its suppliers or licensors shall be liable to you for any direct, indirect damages of any kind. Generous Chat’s aggregate liability will be strictly limited to the fees for the access of Generous Chat charged to you during the last twelve (12) months prior to the date of the document instituting the proceedings.
11. Fees and Payment Terms
Unless explicitly specified otherwise in the price quotation or by Generous Chat in writing, all price quotations are non-binding and may be adjusted at any time, particularly if other or additional information is provided. Payment obligations are non-cancelable, and the Generous Chat Fees, taxes, purchases, once paid, are non-refundable to the greatest extent permitted by applicable law.
- 11.1. If we agree that you may remit Fees using a credit card, you represent and warrant that you are authorized to use that credit card, and you expressly authorize us to charge the applicable Fees on it.
- 11.2. If we agree to remit Fees via a direct debit or other automatic payment mandate, you authorize us to implement and process it.
By purchasing a Generous Chat subscription or enabling "Auto recharge" of credits, you authorize Generous Chat to charge you accordingly.
12. Who do I contact if I have any questions?
If you have any questions or comments about this Privacy Policy or feel that we are not abiding by the terms of this Privacy Policy, please contact us by email:
Email: support@generous.chat
12. Contact Us
If you have any questions or comments about this Privacy Policy, please contact us by email:
Email: support@generous.chat