Privacy Policy

Last Updated: 16 June 2025

Definitions

All defined terms in this Privacy Policy have the meaning assigned to them as follows:

• ABN means Australian Business Number under A New Tax System (Australian Business Number) Act 1999 (Cth).
• Agreement means this Privacy Policy and any applicable contracts or Terms of Use between the User and Jobe Graphic.
• Client means any individual or organisation using or requesting services from Jobe Graphic.
• Contractor means an individual or entity performing services on behalf of Jobe Graphic.
• Confidential Information includes, but is not limited to, personal data, design files, contracts, pricing, and project details disclosed during the provision of services.
• Cookies means small data files stored on a User’s device, used to record browsing behaviour and preferences.
• Jobe Graphic means the business operated by Ayham Ayoub, trading as Jobe Graphic (ABN: 44 347 939 141).
• Personal Information means any information that identifies or could reasonably identify a User, including names, email addresses, IP addresses, and other contact or behavioural data.
• Profile Information means information submitted during onboarding or signup, such as name, email, company, and preferences.
• Services means 3D product rendering and any related visualisation, design, or consulting work performed by Jobe Graphic.
• User refers to any individual who visits or interacts with Jobe Graphic’s website or services.
• Website means www.jobegraphic.com and associated portals hosted by Framer or Kitchen.co.

1. Overview

This Privacy Policy describes how Jobe Graphic collects, uses, stores, and discloses Personal Information. By accessing the Website or using our Services, the User agrees to this Privacy Policy.

2. Types of Personal Information Collected

We may collect the following information:

• Name, email, phone, and address
• Business or company details
• Project briefs and files
• Payment history (not card details)
• Session data (via analytics)
• Location and IP address
• Browser and device metadata
• Social profile links (e.g., LinkedIn, Instagram)

3. How We Collect Information

Jobe Graphic collects information through:

• Contact and intake forms
• Booking platforms (TidyCal, zcal)
• Kitchen.co portal interactions
• Email and phone correspondence
• Third-party analytics (Google Analytics, Microsoft Clarity)
• Cookies and tracking pixels (Meta, LinkedIn, Instagram)

4. Use of Personal Information

Your data is used to:

• Provide and manage services
• Send quotes, invoices, and contracts
• Deliver updates and marketing (with opt-out)
• Improve website performance and service delivery
• Support client requests and manage files
• Enforce legal obligations or resolve disputes

5. Cookies and Tracking

We use cookies to personalise content and track usage. These include:

• Persistent Cookies – remain until manually deleted
• Session Cookies – expire when browser closes

You may disable cookies via your browser settings, but doing so may affect website functionality.

6. Disclosure of Information

Your Personal Information may be disclosed:

• To authorised contractors assisting with your project
• To trusted service providers (e.g. Stripe, email delivery)
• To legal authorities if required by law
• With your consent (e.g. portfolio use)

7. International Transfers

As a global business, your data may be stored on servers outside of your home country, including in Australia and the United States. We ensure all transfers comply with applicable privacy laws.

8. Data Retention

We retain client files and personal data indefinitely unless otherwise requested in writing. You may request deletion of your data by contacting support@jobegraphic.com.

9. Security

Jobe Graphic uses reasonable security measures to protect your data, including encrypted communication, access control, and platform-level protections via Kitchen.co and Stripe.

Despite best efforts, no system is 100% secure. You are responsible for safeguarding your access credentials.

10. External Sites and Third Parties

Our website may contain links to third-party platforms. We are not responsible for the privacy policies or practices of any third-party websites. Please review those policies independently.

11. Access and Correction

You have the right to:

• Access a copy of your personal data
• Request correction of inaccurate information
• Opt out of direct marketing at any time

Requests must be made in writing and may be subject to identity verification.

12. Portfolio Use and NDAs

We may use completed projects in our portfolio with your written permission. Where an NDA is in place, we strictly adhere to its terms and confidentiality obligations.

13. Complaints

To lodge a complaint, contact us at support@jobegraphic.com. We aim to respond within 7 days and resolve complaints within 30 days. If unresolved, you may contact the OAIC at www.oaic.gov.au.

14. Changes to This Policy

We may update this policy from time to time. You will be notified via email (if subscribed) and can always find the current version on our website.

15. Contact

Jobe Graphic
25 Stanhope Road, Tarneit VIC 3029
support@jobegraphic.com
+61 412 115 184